01
Phone triage
You call (252) 589-3804 and describe what you are seeing: tripping breakers, partial power loss, buzzing, or a burning smell. We ask the right questions to figure out whether this is an emergency commercial panel repair Rocky Mount situation or a scheduled repair, and we give you a realistic arrival window.
02
On-site diagnosis
Our licensed electrician arrives, shuts down affected circuits safely, and opens the panel. We use a Fluke multimeter, clamp meter, and thermal imaging camera to find hot spots, loose neutrals, and overloaded phases. Diagnosis usually takes 30 to 60 minutes depending on panel size and access.
03
Written findings
We show you exactly what failed and why, with photos of the burnt lug, failed breaker, or damaged cable. You get a clear price for the repair and, if a replacement makes more sense, an honest comparison. No pressure, no jargon you need a translator for.
04
Repair or replace
Once you approve, we kill power at the main disconnect, swap the failed components, and re-terminate connections with proper wire nuts, lugs, and torque. A single breaker swap takes 45 minutes. A main breaker replacement or partial bus repair runs two to four hours.
05
Test and restore
We re-energize the panel, load-test each circuit, and verify voltage at every phase. You get a labeled panel, a summary of what we fixed, and a maintenance note for your records. If the job needs a follow-up inspection, we schedule it before we leave the parking lot.