When you call us or fill out a form on our website, we collect the details you share with us. This includes your name, phone number, email address, service address, and a description of the electrical issue you are facing.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find and use our site.
We use your contact information to respond to your request, schedule a visit, provide an estimate, and keep you updated about your service. If you opt in, we may send you occasional reminders or service-related messages.
We use website usage data to improve our site, make it easier to navigate, and ensure our services reach the people who need them in Rocky Mount and the surrounding area.
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us provide a better experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.
We use trusted third-party tools, such as Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only receive the information needed to perform their specific service for us.
We do not sell, rent, or trade your personal information. We share it only with our own team members and trusted service providers who help us run our business, such as scheduling software or payment processors.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information protected.
We keep your personal information only as long as needed to provide the services you requested and to meet our legal and business obligations. When we no longer need it, we securely delete or anonymize it.
If you have an ongoing service relationship with us, we may retain your contact details to assist you with future electrical needs. You can ask us to remove your information at any time.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using reputable service providers.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us directly.
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, just call or email us using the contact details below. We will respond promptly and help you with your request.
Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.