01
Call Intake
You call (252) 589-3804 and speak to a live dispatcher, not a voicemail. We ask what is happening: partial power loss, dead outlets, a burning smell, or a main breaker that will not reset. That detail tells us which tools and breakers to load before we leave the shop.
02
On-Site Arrival
A licensed electrician arrives in a marked truck, usually within 60 to 90 minutes. We walk the space with you, confirm which circuits are affected, and set up a voltage tester and clamp meter at the panel. You get a verbal diagnosis before any repair begins.
03
Fault Isolation
We trace the problem using a circuit breaker finder, insulation resistance tester, and thermal imaging camera. Common findings include a failed main breaker, a damaged electrical cable behind a wall, or a loose neutral at a junction box. Isolation takes 20 to 40 minutes on most office calls.
04
Repair and Replacement
We replace failed components with commercial-grade parts: Siemens or Cutler-Hammer breakers, Hubbell receptacles, and THHN wire pulled through conduit where required. If the meter base or main disconnect is damaged, we handle that too. Most repairs finish in two to four hours.
05
Testing and Handoff
Before we leave, we load-test every repaired circuit, verify grounding with a GFCI tester, and confirm the panel is cool to the touch. You get a written summary of what failed and what we replaced. If a follow-up part is needed, we schedule it same week.